Tag Archives: wesleyan station

Wes Station: a plea for change in mailroom service

wes stationIf you’ve been to Wesleyan Station to pick up a package in the past few weeks, it’s likely that you’ve had a longer wait than usual.

The Argus reported last week that Wes Station’s staff has downsized and that hours have been cut due to a budget shortfall, but according to Ben Firke ’12 of the WSA, a key reason that the quality of mailroom service is suffering is the fact that no students were consulted in the decision-making process.

The administration typically consults the WSA when its decisions directly affect students, but it seems that no such effort was made in the decision to cut mailroom hours.

Read Firke’s call to help Wes Station serve students better:

I began to work on the mailroom project when I received the all-campus email announcing the changes to Wesleyan Station this summer. It was the first I’d heard about it, and I didn’t know if the WSA had been consulted. I began an email discussion with Allen Alonzo, who runs the Cardinal Technology Center, and I learned the decision was a by-product of the recent budget cuts. The WSA was indeed never consulted.

Since ITS lost Ganesan Ravishanker and Wesleyan Station lost Lisa Davis, the lack of communication is slightly understandable, but the WSA still should always be consulted on student life issues. By not doing so, the final result of the Wesleyan Station hours change is worse off for students. If the WSA had been consulted, the hours almost certainly would’ve been more convenient for Wes students.

A few days ago this issue was blown wide open by unprecedented levels of poor service at the downstairs package window in Usdan. Since the mailroom staff was downsized from 6 employees to three, students this year have complained of long lines––literally winding up the stairs––and unacceptably long delays in processing. The congestion is far worse than in previous years, so this doesn’t seem to be a regular “back to school rush” situation.

Big changes coming to Wes Station

Some of these aren’t too surprising in light of the continued contraction of the first-floor window’s hours, but it’s pretty noteworthy nonetheless. Per an all-campus e-mail:

* Wesleyan Station service window on the first floor of Usdan will close approximately on July 10th. ITS Central Printing Services will move from Rm 523, Exley Center to this location and will be open for operation on Thursday, July 16th.
* Students, faculty, and staff may purchase stamps, and ship via FedEx from the Cardinal Technology Center (Computer Store) in Usdan Center from 8 AM to 6 PM.
* The USPS shipping services will be available at Cardinal Technology Center ONLY from 11 AM to 2 PM. These hours will be expanded at a later date.
* Students can continue to pick up their packages in the Wesleyan Station pickup window in the basement level of the Usdan University center from 9 AM to 4:30 PM.
* Departmental shipping services will continue to be handled in the Wesleyan Station pickup window in the basement level.
* All USPS mail must be at the Wes Station by 3 PM for them to be shipped that day.
* ITS Central Printing Services will remain in room 523 of the Exley Science Tower until Friday, July 10th. It will be closed from Monday 7/13/09 to Wednesday 7/15/09 while we move to the Usdan Center. All printing services will be available in our new location on Thursday 7/16. Our hours will be M-F 8:00 AM to 4:00 PM, closed from noon to 1:00 PM for lunch.

Not a big fan of the limited shipping window, but it seems like a big improvement otherwise. Now if we could only get the package window open past 4:30, we’d be set.

Wesleyan Station hours reduced

Beginning next Monday (Oct. 20), the post office service window (upstairs, next to the mailboxes) will open at 11:00 AM, instead of 9:30 AM. The downstairs package window will still open at 9:00 AM, and both will remain open until 4:30 PM.

They did something similar for a couple of weeks this summer due to limited staff; I’m not sure if it’s because of that or simply a lack of early-morning traffic.